Privacy Policy

Catopaks.com – Grupo Cato 2009 SL
CIF: B54427950
Contact: info@catopaks.com

Last Updated: 10/12/2025

Catopaks.com respects your privacy and is committed to protecting your personal data in compliance with Regulation (EU) 2016/679 (GDPR), Spanish LOPDGDD (3/2018), and related privacy laws.

1. Data Collection

We collect personal data when you:

• Register an account
• Place an order
• Subscribe to newsletters
• Contact customer service

Data collected includes:

• Name and contact details (email, phone, shipping address)
• Payment information (processed securely by Stripe, PayPal, or Woopayments)
• Order history and preferences

This data is collected under Article 6(1)(b) GDPR, necessary for contract performance, and Article 6(1)(a) GDPR for marketing consent.

2. Purpose of Processing

We process your personal data for:

• Order fulfillment and invoicing
• Customer service and support
• Shipping and delivery management
• Marketing communications (if consented)
• Legal compliance and fraud prevention

3. Data Retention

Personal data is retained:

• While your orders are active
• Personal data linked to invoicing, tax obligations, and purchase records will be retained for the legally required period of four (4) years in accordance with Spanish tax regulations. Customer account data or communication records not subject to legal retention may be deleted or anonymized upon request.

Customers can exercise their rights of access, rectification, deletion, limitation, portability, and opposition as per Articles 15–22 GDPR.

4. Data Sharing

We may share personal data with:

• Shipping providers (NACEX or equivalent)
• Payment processors (Stripe, PayPal, Woopayments)
• IT service providers (website hosting, security)

Data will never be sold to third parties.

5. Security Measures

We implement appropriate technical and organizational measures to protect your data, including SSL encryption, access controls, and secure payment gateways.

6. Cookies

We use cookies as detailed in our Cookie Policy. Cookies help optimize the website and personalize your experience.

7. Minors

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

8. Rights of Users

You may exercise your rights at info@catopaks.com, including:

• Access
• Rectification
• Deletion
• Limitation of processing
• Data portability
• Opposition to processing

You may also lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos).